Simplicity is the name of the game with this question. Members can easily contact Member Services to make changes or cancellations for any Ayres Hotel location. Changes or cancellations to Hawaii redemptions MUST be made seven days prior to scheduled arrival, though, or points will be forfeited. Email us at firstname.lastname@example.org
or call 855-50-AYRES (855-502-9737) and we will happily assist.