In observance of Thanksgiving, Ayres Rewards will close at 12 noon PST on Wednesday, November 21st and will reopen on Monday, November 26th. Points for check-outs from Wednesday, November 21st – Sunday, November 25th will be awarded upon our return on Monday, November 26th.
We will send a periodic Ayres Rewards balance to you as specified above. We may at any time correct the amount of Ayres Rewards shown as credited to you, without notice. If you are not properly credited for Ayres Rewards within 14 days of an eligible Stay transaction, you may claim an adjustment within 180 days of the transaction by sending an email to us explaining your request at customer support. The email must include your Ayres Rewards Member ID as well as an attached copy of the Ayres Hotel bill in question. If we improperly deny a request to credit Ayres Rewards, our liability is limited to the proper posting of Ayres Rewards to your Account.